Shipping & Returns
Can I track my order online?
Once your order has been dispatched, you should receive an email with your tracking number and a link to Royal Mail’s tracking website.
What is your returns policy, can I return an item?
You can return an unwanted item(s) within 12 days of purchase. Items must be unused, in original packaging, and in the same condition in which you received them.
What if I receive the wrong item(s)?
Although unlikely, if you do receive the incorrect item(s), please contact [email protected] and include your order number and email address so we can address the matter immediately.
Do we ship worldwide?
Yes, as UNITY. is aimed at but not limited to the LGBTQ+ community, we want to unite our brand globally with our customers.
How long does shipping take?
Items are typically shipped within 1-3 days of order confirmation. For UK deliveries it should approximately take 3-5 days and for International deliveries it should take approximately 5-10 days.
UNITED KINGDOM
1. Royal Mail 1st Class
Approx. delivery 1-2 business days.
2. Royal Mail 2nd Class
Approx. delivery 2-3 business days
3. Next Day
Approx 1 day delivery (ORDER BY 6PM!)
4. Tracked 48
Normally arrives 2-3 business days, tracked and requires a signature
OUTSIDE OF THE UNITED KINGDOM
1. International Standard
Europe delivery 3-5 working days
Worldwide delivery 6-7 working days
2. International Tracked
Europe delivery 3-5 working days
Worldwide delivery 5-7 working days
3. International Tracked & Signed
Europe delivery 3-5 working days
Worldwide delivery 5-7 working days
Sizing
Which size should I buy?
Most of our products will have size guides in the descriptions which you will find on the product’s page.
For any further questions regarding size, please contact [email protected]
Ordering
How can I pay for my order?
UNITY. currently accepts Visa, MasterCard and Apple Pay. We also accept payment via PayPal.
Can I cancel my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make amends to orders. Returns can be initiated through our Returns Policy page.
Please feel free to email us with any other queries [email protected]